Privacy Policy

1. Introduction

Welcome to bq77. This Privacy Policy explains how bq77 ('we', 'us', or 'our') collects, uses, stores, and protects the personal information of players and visitors who access our online casino and sports betting platform at https://bq77.bio. We are committed to handling your data with transparency, integrity, and the highest standard of security.

By registering an account, making a deposit, placing a wager, or simply browsing our platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, we respectfully ask that you discontinue use of our services.

This policy applies to all users accessing bq77 from Bangladesh, including players in Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, Rangpur, Mymensingh, and Cox's Bazar. We recognize the importance of data protection for our community and strive to apply best practices at every level of our operations.

2. Information We Collect

bq77 collects only the information necessary to deliver a secure, personalized, and legally compliant gaming experience. The categories of data we collect are described below.

Personal Identification Information

• Full name and date of birth (to verify your age is 21 or above)
• Email address and mobile phone number
• Residential address and city within Bangladesh
• Government-issued ID details submitted for Know Your Customer (KYC) verification
• Profile username and account credentials (passwords stored in encrypted form only)

Financial and Transaction Information

• Payment method details including bKash, Nagad, Rocket, Upay, Visa, and Mastercard transaction references
• Deposit and withdrawal records, including amounts and timestamps
• Bonus usage history and wagering requirement completion records

Technical and Usage Data

• Device information including operating system, browser type, and IP address
• Session data such as pages visited, games played, time spent, and click patterns

3. How We Use Your Information

The personal data bq77 collects is used strictly for legitimate operational and service-delivery purposes. We do not monetize your data by selling it to third parties. Specifically, your information enables us to:

• Create and manage your bq77 account, process deposits and withdrawals, and verify your identity
• Provide access to cricket betting, live casino games, slots, crash games, and all other platform features
• Detect, investigate, and prevent fraudulent activity, money laundering, and unauthorized access
• Send transactional communications such as deposit confirmations, withdrawal updates, and account alerts
• Personalize your gaming experience by tailoring promotions, welcome bonuses, free spins, and seasonal offers
• Comply with responsible gaming obligations, including enforcing 21+ age restrictions and managing self-exclusion requests

4. How We Share Your Information

bq77 treats your personal data as confidential. We do not sell, rent, or trade your personal information. There are limited circumstances under which we may share information with trusted parties:

• Payment processors and banking partners (such as bKash, Nagad, Rocket, and Upay) solely for the purpose of completing financial transactions you have authorized
• Game software providers such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi, who may process limited session data to deliver their games on our platform
• Security and fraud-prevention service providers who assist us in maintaining platform integrity and protecting our users
• Regulatory or law enforcement authorities when we are legally required to disclose information, for example in response to a valid legal order or to prevent serious harm

All third-party service providers we engage are bound by strict data-processing agreements and are prohibited from using your information for any purpose beyond the specific service they provide to bq77.

5. Cookies and Tracking Technologies

bq77 uses cookies and similar tracking technologies to improve your browsing experience, remember your preferences, and analyze platform performance. Cookies are small data files stored on your device when you visit our platform.

Types of Cookies We Use

• Essential Cookies — required for the platform to function correctly, including maintaining your logged-in session and processing transactions securely
• Analytics Cookies — help us understand how users interact with bq77 so we can improve game selection, page layout, and overall user experience
• Preference Cookies — store your language and display preferences so the platform feels familiar on each visit

You may manage or disable non-essential cookies through your browser settings at any time. Please note that disabling essential cookies may affect the functionality of the bq77 platform, including your ability to log in and place bets.

6. Data Security

bq77 employs industry-standard technical and organizational safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security infrastructure includes SSL (Secure Sockets Layer) encryption across all data transmissions, firewalled database servers, restricted internal access controls, and regular security audits.

While we take every reasonable measure to protect your data, no online platform can guarantee absolute security. You are also responsible for keeping your account credentials confidential. Do not share your bq77 username or password with anyone. If you suspect unauthorized access to your account, contact our support team immediately at [email protected].

7. Your Privacy Rights

As a bq77 account holder, you have the following rights concerning your personal data. To exercise any of these rights, contact us at [email protected] with your registered account details:

• Right of Access — request a copy of the personal data we hold about you
• Right of Rectification — request that we correct any inaccurate or incomplete information in your account record
• Right of Erasure — request deletion of your personal data, subject to our legal retention obligations and ongoing account activity
• Right to Object — object to our use of your data for direct marketing or profiling purposes
• Right of Portability — request a structured, machine-readable copy of the data you have provided to bq77

We will respond to all valid data rights requests within a reasonable timeframe, typically within 30 calendar days of receipt. Some requests may be subject to identity verification before we can proceed.

8. Data Retention

bq77 retains your personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy or as required by applicable law. For active accounts, data is retained for the duration of your account relationship with us. For closed or inactive accounts, we may retain certain records for up to five years to comply with anti-money laundering, fraud prevention, and audit obligations.

When your data is no longer required, we securely delete or anonymize it so that it can no longer be linked to you as an individual. You may request early deletion of your data in accordance with your right of erasure described above.

9. Third-Party Services and Links

Our platform integrates with third-party game providers, analytics services, and payment processors to deliver a complete gaming experience. Each of these third parties operates under its own privacy policies and data-handling practices. bq77 is not responsible for the privacy practices of external services.

We encourage you to review the privacy policies of any third-party services you interact with through our platform, including payment providers like bKash and Nagad. bq77 vets all third-party integrations for security compliance before deployment, but ultimate accountability for those third parties' data practices lies with them, not with bq77.

10. Age Restriction and Child Protection

bq77 is a platform strictly for adults aged 21 and above. We do not knowingly collect, process, or retain personal data from individuals under the age of 21. Age verification is a mandatory step in our account registration and KYC process, and we reserve the right to close any account found to belong to an underage user.

If we become aware that personal data has been collected from a minor, we will take immediate steps to delete that information and close the associated account. If you believe that a minor has registered on our platform, please contact us at [email protected] immediately.

11. Changes to This Privacy Policy

bq77 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, technology, legal requirements, or user feedback. When we make material changes, we will update the effective date at the top of this page and, where appropriate, notify you by email or through a prominent notice on our platform.

Continued use of bq77 after any changes to this Privacy Policy constitutes your acceptance of the updated terms. We recommend revisiting this page periodically — particularly around major platform updates or regulatory changes — to stay informed of how we protect your personal data.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way bq77 handles your personal data, our dedicated support team is available to assist you. We aim to respond to all privacy-related enquiries within 2 business days.

Reach our privacy team via email at [email protected]. Please include your registered username and a brief description of your query to help us respond efficiently. Our team is available around the clock, Bangladesh Standard Time (UTC+6).